We want you to feel confident and satisfied with your purchase. If you or your pet are not completely happy with our products, you may return them within 90 days for a full refund—no hassle. Simply contact our customer support team, and we’ll take care of everything. That’s the PawVibe® promise.

To start a return, please email us at support@pawvibe.com. We will provide you with detailed instructions on how and where to send your item.

We use a dedicated returns facility to handle all return requests. The return address will be shared once your return is approved. Please note that items sent back without prior authorization will not be accepted, and we cannot process returns at our office address.

Customers are responsible for return shipping costs. We strongly recommend using a trackable shipping service to ensure your item safely reaches us.

If you have any questions regarding returns, feel free to contact us at support@pawvibe.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect. We’ll assess the issue and resolve it promptly.

For faster support, we recommend taking a photo of the issue and sending it to our support team. This helps us better understand the problem and assist you more efficiently.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed automatically to your original payment method. Please allow 3–5 business days for your bank or credit card provider to complete the refund.